Software Maintenance
Leave the software maintenance to us so you can focus on your business
What Is Software Maintenance?
While any investment in custom software should yield an application that works beautifully and meets your goals upon deployment, even the most flawless system will need adjustments even after its in use. Software maintenance is required to keep everything working smoothly and to update the application to meet evolving business needs and customer demands.
Why Do You Need Software
Maintenance?
Without ongoing maintenance to fix bugs, adjust or add features as necessary, and update the foundational technology, your bespoke software solution will eventually fall out of date—and out of favor with users. To remain on the cutting edge and continue serving its highest purpose, any web or mobile application requires some kind of regular maintenance.
Corrective Software,
Maintenance
Maintenance
Corrective maintenance is the kind that’s performed when something goes wrong when there’s a problem that must be corrected. Any bugs in one piece of a software application can have widespread effects on the application as a whole.
Often, necessary corrections are identified when users send in bug reports; however, if a company can catch these errors through proactive monitoring and fix them before they impact customers, that’s even better.
Often, necessary corrections are identified when users send in bug reports; however, if a company can catch these errors through proactive monitoring and fix them before they impact customers, that’s even better.
Adaptive Software
Maintenance
Maintenance
Adaptive maintenance is about ensuring your software is keeping up with the times. This may mean updating it to be compatible with newly available technology, or making changes to ensure compliance with new industry regulations.
Perfective Software
Maintenance
Maintenance
Anytime you release a new software system, real-time, everyday use will highlight additional features and adjustments that would make the application work even better or support users even more effectively. Perfective maintenance is about analyzing and implementing those new ideas in order to “perfect” the software.
Preventative Software
Maintenance
Maintenance
Just like your annual checkup with your physician is about keeping you healthy and preventing major illness, preventative software maintenance identifies and addresses minor issues and latent faults that, left unchecked, can become big problems in the future.
Why Choose Syberry for Your Software Maintenance?
We make your business
our business
We know how much the stability of a software solution impacts your business, and we pride ourselves on being more than just "fixers." We work to understand your business needs and the full scope and purpose of your software so that we can proactively support you in all four types of maintenance.
Fast and effective
responses
When it comes to software maintenance, time is of the essence. Thanks to our global business model and highly qualified personnel, you can rely on our fast and efficient response to whatever issue you're experiencing, any day, any hour.
Established and proven
procedures
Syberry uses an established, effective procedure for reporting and responding to customer issues with our service ticket system. We have a strict prioritization and resolution processes based on our Service Level Agreement, and you can always track the progress and outcomes of your service request in real-time.
Customer-centric
expertise
We genuinely love helping our customers. Syberry specialists are not just committed to ensuring your application runs smoothly; we also want you to have a superior customer experience.
Software Maintenance Process
-
Identification & Tracing
Firstly, we need to identify what, exactly, needs to be fixed or updated. Sometimes we start this process based on user feedback, and sometimes we use our own diagnostic processes.
-
Analysis
Once we know what needs modification, we review the suggested adjustments in order to understand how a proposed change will impact the system as a whole. As part of the analysis phase, we also create a cost estimate to help our clients determine whether the proposed maintenance is a wise financial investment.
-
Design
If we all agree the suggested maintenance is a smart move, we get to work designing the change based on requirements and specifications we develop alongside our clients.
-
Implementation
Once the changes have been designed, our team of programmers incorporates them into the existing software application.
-
System Testing
Before the changes go live, we test them rigorously, putting them through the same quality assurance process we use for brand new software.
-
Acceptance Testing
Once our team is satisfied by the quality and effectiveness of the modifications, our clients take a turn testing. This is important because users, as opposed to developers, can identify any lingering practical issues or needs in the piece of the software we’re maintaining.
-
Delivery
Only when everyone is satisfied with the results of the modifications do we launch them for end users to access.
The Cost of Software
Maintenance
We won’t sugarcoat it: software maintenance is a significant investment. You can expect maintenance to be more costly than the initial development and deployment, potentially up to $60,000 per year. However, compared to the opportunity costs of running buggy or out-of-date software, it’s almost always worth the price tag. We recommend working with a trusted software development partner to understand which proposed changes will provide you the most significant ROI and which might not be worth the cost.
- AssessmentWe start each transition process by performing a 360-degree assessment of your application to find out exactly what's wrong. Then, we figure out exactly how to fix it.
- PlanningNext, Syberry experts will create a detailed plan for tracking your application's performance bugs, prioritizing improvement goals, and meeting your timeline and budget.
- ExecutionWe understand that getting your project back on-track is vital to your business success. That's why Syberry support specialists are trained to work as quickly as possible.
- MaintenanceSyberry always wants to move your system forward, not focus on the past. After we've found the root cause of your third-party issues, we move quickly towards ensuring the technology is solid. After that, most software maintenance will focus on improving features as your business needs evolve.
Customer Success Stories
Crowdfunding Platform for Textbooks
A startup approached Syberry with a charitable fundraising initiative to provide individuals with the opportunity to make monetary donations to fund the purchase of textbooks for students.
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Frequently Asked Questions
How much will software maintenance cost?
As with so much of software development, the answer is, it depends. Factors that affect costs include the type of maintenance being performed, the scope of the changes, and what shape the existing software is in. (It often costs more to update software that is far outdated, long neglected, or cobbled together from old, out-of-use technologies.)
What percentage of software development is maintenance?
We estimate that about 90 percent of the total cost of software ownership is maintenance. But again, it’s important to keep in mind that maintaining your software and keeping it up to date is the best way to ensure it keeps providing maximum value and ROI to your business.
What are examples of software maintenance?
- Adding capacity to support a growing customer base
- Fixing a bug that was discovered or introduced after deployment
- Adding a brand new feature based on user feedback
- Updating a workflow when everyday use highlights a potential improvement
- Adjusting security features to comply with new legal regulations
- Refreshing the user interface to match evolving brand aesthetics
- Updating the foundational technology to be compatible with new software systems and development capabilities
What our customers say about us
Syberry’s team was highly responsive and communicative, managing our project smoothly, responding immediately to any issues that arose, and delivering great software at a reasonable price.
CEO, ADEPT Driver
Elk Grove, CA
How we help ADEPT Driver Company
We developed a web-based driving simulator for teens and another for adults. The products run on Chromebooks, and the team added features that enable them to measure a driver's ability to avoid a crash.
Technologies used
I don't think you could find a better company to manage and build your project. I get so many compliments on my application, and it has a lot of unique and complex development.
CEO, PIXRIT
Charleston, South Carolina
How we help PIXRIT Company
A photographer approached us to build a web-based software platform that combines the fastest social media manager with state-of-the-art galleries and provides the ultimate tool for photographers to upload, store, back up, and share their photos and manage their SMM activities.
Technologies used
The high-quality, user-friendly software Syberry created for us has helped grow our clientele, and we were very pleased with their partnership. Syberry was straightforward and consistent in their communication, met every deadline, and ensured a hassle-free development process.
Owner, Steel Estimating Solutions
Knoxville, TN
How we help Steel Estimating Solutions Company
Our client was inspired to create a product that helps steel erection companies perform faster, more efficient estimations and bids. We developed original proprietary software from the initial concept.
Technologies used
Syberry delivered world-class service for a cost-efficient price. They communicated well with our team throughout the process, breaking down steps and utilizing a streamlined management system to keep everyone in the loop at all times. The resulting new platform far outperforms its predecessor and has received rave reviews.
Owner, FDI Creative Services
Houston, TX
How we help FDI Creative Services Company
Following strict regulations and requirements, we used AWS to develop a custom e-commerce web app that includes shipping integration. Since the site’s launch, the team has continued to make updates.
Technologies used
The application was delivered on time and within budget. Syberry explained their process thoroughly and accommodated to scope changes effortlessly. Their stellar project management, highly responsive communication, and proactive attitude set them apart.
CEO, Fahrenheit Marketing
Austin, TX
How we help Fahrenheit Marketing Company
We developed a large, complex .NET application with various third-party integrations. The team built the software from scratch based on existing wireframes.
Technologies used
The end solution exceeded the client’s expectations. Syberry delivered high-quality products on time and at outstanding value. They provided frequent updates and repeatedly sought feedback at each stage. Customers can expect a highly experienced team that easily translates concepts into solutions.
Executive Director, Velikom
Austin, TX
How we help Velikom Company
Our team built video streaming software as a web and desktop app for a third-party client. We completed end-to-end development—from scoping to feedback cycles to QA—using PHP and Wowza Streaming Engine.
Technologies used
Syberry has significantly improved our existing platform, and they continue demonstrate their dedication to our business goals and needs by making thoughtful suggestions for enhancements. The Syberry team is communicative and reliable, mitigating all our concerns about outsourcing software development.
VP of Products, THG Energy Solutions
Tulsa, OK
How we help THG Energy Solutions Company
Taking over for another vendor, we served as the ongoing software engineering partner for an energy company’s cloud-based platform. The company provided scoping, development, testing, and deployment services.
Technologies used
Syberry has been an invaluable partner in development. Their impressive team was more than able to fulfill our project needs, and their expertise and dedication led to smooth collaboration every step of the way. The result was a successfully launched product that has received lots of positive feedback.
CTO, MyMelo
Louisville, Kentucky
How we help MyMelo Company
We provided staff augmentation resources for a development project. The team contributed engineers to follow an established roadmap to perform updates and add features.
Technologies used
The database Syberry developed has empowered 40 organizations to help in the fight against COVID-19. A communicative partner, the Syberry team worked quickly and efficiently to launch the website, and they continue to invest their time and efforts into the project.
Product Director, Covid Resource Network
West Orange, New Jersey
How we help Covid Resource Network Company
The company developed a website that serves as a database where organizations can find and donate to other organizations. Currently, the team is working on enhancing the website and fixing bugs.
Technologies used
Syberry was a patient partner, making this engagement feel like a true collaboration. The system they created for us will save our team significant time and frustration.
VP of Operations, Ernie's Mobile Home Transport
Yuba, California
How we help Ernie's Mobile Home Transport Company
The team built an information hub for a mobile home transport and permit service. After discussing the existing system and processes, we delivered a new structure for forms and data.
Technologies used
The Syberry team is skilled at juggling multiple projects. Though they are in high demand, we were confident that they had the resources and the expertise needed to focus on our partnership. Their constant dedication led to a truly successful engagement, and the final product exceeded all our expectations.
Executive VP, Fox Business Automation Solutions
Lakeland, Florida
How we help Fox Business Automation Solutions Company
Brought on as a third party, we supplied ongoing development services. The team work on multiple projects and deliver according to predetermined design specifications.
Technologies used
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